Returns and exchange
We always try our best to supply only the highest quality products, which, with many of the items we sell, have been tried and tested by ourselves or staff. We genuinely believe that you will be delighted with your product from surfingonline.co.uk . However, for your extra peace of mind all purchases are covered by our 14 day exchange or refund promise. So, if you are unhappy with the product in any way it can be returned to us by following the steps outlined below. We aim to keep the process as quick and simple as possible. If you return the product in its original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide with you with a same cost alternative if required. All you pay for is the return postage of the goods. If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage.
To return an item
- Please phone 01656 746016 between 10.30am and 4.30pm or email us at returns@surfingonline.co.uk and you will be issued with a returns number.
- Pack the item securely, including it's original packing. Be sure to write your returns number on the outside of the packaging.
- Send the item back to us using recorded delivery, which requires a signature on receipt.
****** Please Note***** We cannot accept responsibility for posted items which do not arrive back to us.
Delivery
You will receive a confirmation email from us within 24hrs to acknowledge receipt of your order and to confirm if it is in stock.
In the unlikely event that we are out of stock - we will mail you back with options for a refund or an alternative.
Postage Costs
Each item has it's own postage costs which vary according to the item. However, For all orders over £50 in value - we will send it out free of charge.
Here's the catch with free postage.
As long as you are confident in your purchase and there is no fault with the item. You will benefit from our free postage. Unfortunately, if you have to return the item for any other reason other than faulty goods, then we will deduct the original cost of postage from your refund.
